Vulkanstraße 108b, Altstetten, 8048 Zurich, Switzerland
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Mercure Zürich City Overview

First Impressions

Walking into Mercure Zürich City, you immediately get that “this is exactly what I needed” feeling. It’s one of those four-star hotels that doesn’t try too hard to impress you with flashy lobbies or over-the-top design — instead, it just works really well. The staff actually remembers your name after the first day, which honestly surprised me, and there’s this calm efficiency about the whole place that makes you feel like you’re in good hands. The attention to detail extends throughout the property, creating an atmosphere of understated comfort.

Location & Getting Around

Here’s what I love about the Altstetten location — you’re in Zurich without being stuck in the tourist chaos of the old town. The tram connections are fantastic (you know how Swiss public transport is), and you can reach the city center in about 15 minutes. What’s really smart is that they have private parking right at the hotel, which if you’ve ever tried to park in central Zurich, you’ll know is worth its weight in gold. The neighborhood has this authentic Swiss residential feel, with local cafes and shops that tourists rarely discover. You’ll find yourself exploring genuine local establishments rather than tourist traps.

The Room Experience

My room was exactly what you’d expect from Mercure — clean lines, comfortable bed, and everything positioned just right. The windows are properly soundproofed, which matters more than you’d think when you’re trying to sleep off jet lag. I mean, the design isn’t going to win any awards, but there’s something refreshing about a hotel that focuses on getting the basics absolutely right rather than trying to be Instagram-worthy. The thoughtful layout maximizes functionality and comfort for every guest.

Breakfast & Dining

The breakfast buffet is — well, it’s Swiss-thorough, if that makes sense. Fresh bread, local cheeses, proper coffee, and they actually have decent options for different dietary needs. You won’t find a dedicated restaurant for dinner here, but honestly, being in Zurich means you’re spoiled for choice within walking distance. The hotel staff gave me some great recommendations for local spots that I never would have found on my own. Their insider knowledge truly enhances your dining experience throughout the city.

Why Guests Love It

There’s a reason this place has so many repeat visitors — it just makes sense for travelers who want reliability without the premium price tag of downtown hotels. Couples especially seem to appreciate the quieter location and the fact that you can actually have a conversation in the lobby without shouting. The 8.1 rating reflects exactly what you get: solid comfort, helpful service, and a location that works whether you’re here for business or exploring the city. It’s the kind of place where you sleep well, start your day right, and don’t waste time worrying about hotel logistics. This hotel delivers consistent quality that keeps guests returning.

Mercure Zürich City Accommodations

AccommodationDetails
Privilege Double Room with Sofa Bed1 full bed and 1 sofa bed for 2 adults, 1 child
Comfort Double Room1 full bed for 2 adults
Superior Double Room with Sofa Bed1 full bed and 1 sofa bed for 2 adults, 1 child
Comfort Queen Room – Mobility Accessible1 full bed for 2 adults
Superior Twin Room1 twin bed for 2 adults
Comfort Twin Room1 twin bed for 2 adults
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Reviews of Mercure Zürich City

  • Nice – Hironori from Russia (9/10)

    Hotel has spa facilities and can enjoy sauna.
    Room is equipped enough outlets and good internet speed.
    Clean and comfortable. Guest can buy some foods, snacks, drinks at the mini shop.

  • Wonderful – Yvonne from Switzerland (9/10)

    Tolles Hotel, modern und stylish

  • Amazing service from stuff . Rooms are okay – Candice from South Africa (9/10)

    Property was okay stuff was helpful

  • Great hotel with friendly staff – Helen from Australia (9/10)

    Very clean room and friendly staff

  • Good – Mary from Singapore (7/10)

  • If you're looking for convenience and functionality, this is a great option. – Lazylibra86 from United Arab Emirates (7/10)

    Location was great, with very close proximity to the train station. Clean and functional rooms, nice big windows which lets through a lot of sunlight, comfortable beds, good in-room amenities, friendly staff.

  • Wonderful – Peter from Germany (9/10)

    Train Station very close by to get into the city. The insulation of the windows is very good.

  • Wonderful – Selin from Australia (9/10)

    the rooms were big

  • Good – Bilgin from United States of America (7/10)

    no breakfast.

  • Good hotel especially for those who usually prefer rail mode of mobility. – Rajendra from India (7/10)

    Proximity to station was always a mental relief. Excellent front office staff very helpful especially Kris.

Facilities

Spa:

  • Locker rooms
  • Fitness
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Makeup services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi
  • Spa
  • Fitness center
  • Sauna

View:

  • City view
  • View

Bedroom:

  • Linens
  • Wardrobe or closet

General:

  • Convenience store on site
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Heating
  • Soundproof rooms
  • Elevator
  • Facilities for disabled guests
  • Non-smoking rooms

Parking:

  • Parking garage
  • Electric vehicle charging station

Bathroom:

  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Outdoors:

  • Outdoor furniture
  • Sun deck
  • Terrace

Services:

  • Daily housekeeping
  • Baggage storage
  • Tour desk
  • Packed lunches
  • Dry cleaning
  • 24-hour front desk
  • Meeting/Banquet facilities

Living Area:

  • Sitting area
  • Desk

Food & Drink:

  • Fruit
  • Wine/Champagne
  • Special diet meals (on request)
  • Bar
  • Restaurant

Accessibility:

  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Clothes rack

Transportation:

  • Public transit tickets

Languages Spoken:

  • German
  • English
  • French
  • Italian

Safety & security:

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access

Media & Technology:

  • Flat-screen TV
  • Satellite channels
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House Rules at Mercure Zürich City

Pets:

  • Pets are allowed on request. Charges may apply.

Groups:

  • When booking more than 9 rooms, different policies and additional fees may apply.

Check-in:

  • From 15:00

Check-out:

  • Until 12:00

Children & Beds:

  • Children of all ages are welcome.

Cancellation/prepayment:

  • Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.

Guest reviews

Staff:

8.6

Comfort:

8.7

Location:

8.0

Free Wifi:

8.2

Facilities:

8.3

Cleanliness:

8.7

Value for money:

7.9